First Pass Frequently Asked Questions
Enter your pickup suburb and preferred transmission type, then search. From there you can view instructor profiles, check availability, choose your booking options, and continue through the FirstPass booking and payment flow.
FirstPass currently supports 1 hour and 2 hour driving lesson bookings, depending on the options shown during booking.
If the instructor profile and booking flow show that manual lessons require your own car, you must supply a suitable manual vehicle for those lessons. Otherwise, the lesson follows the vehicle arrangement displayed on the instructor's profile and booking page.
It means the instructor is accredited to teach manual driving but does not provide a manual car. If you choose manual with that instructor, FirstPass shows a manual lessons notice and you must use your own manual car for lessons.
FirstPass learner payments are processed through Stripe checkout. Depending on eligibility, Stripe may show card, Apple Pay, Google Pay, Afterpay/Clearpay, or Zip at checkout.
For self-funded bookings, you pay upfront through the website. If an organisation is funding your support, follow your invitation to accept it and use your available funded allocation for eligible bookings. Any additional amount due is shown before booking confirmation.
For the standard self-funded booking flow, your learner profile is created after successful payment. For organisation-funded support, follow your invitation to create or sign in to your own learner account, then accept the support to use your available funded allocation.
The latest date of birth allowed in the FirstPass learner registration form is today minus 16 years. In practice, you must be at least 16 years old to complete learner registration on the site.
Eligible bookings can be cancelled or rescheduled at least 12 hours before the lesson start time or driving test package pickup time. Changes inside that cutoff are blocked. See the booking conditions for details.
Driving test packages must also be booked or rescheduled at least 24 hours before pickup.
An eligible cancellation ordinarily restores the applicable unused lesson value, test package, First Pass credit, or funded reservation to the relevant account or allocation. It does not automatically create a cash refund. See the Cancellation, Credit and Exceptional Refund Policy for details.
You may contact First Pass about exceptional circumstances affecting unused learner-funded value. Requests are considered individually and may require supporting information. Any approved refund must be safely reconciled to an original Stripe payment. Sponsored value, used value, completed services, charged no-shows, and value already transferred or refunded are not ordinarily refundable to the learner. Your Australian Consumer Law rights are unaffected.
If a scheduled booking is not completed, the instructor-side workflow may record an outcome such as Payment Waived or No Show Charged. Whether a missed booking is waived or charged depends on the outcome selected in the instructor-side workflow, and that status may appear in learner and instructor booking history.
Payment Waived means the booking was marked in the platform as not charged for that missed or not-completed outcome. No Show Charged means the booking was marked in the platform as chargeable for that missed booking outcome. Which one applies depends on the outcome selected in the instructor-side workflow for that booking.
Yes, if the selected instructor offers a driving test package. The package shown on the site is a test-day package and may include pick-up, a warm-up lesson, use of the instructor car, and drop-off, depending on the live package details shown during booking.
No. FirstPass currently allows only one active driving test package booking at a time. You must complete or cancel the active package before booking another one.
No. The FirstPass driving test package covers the package services shown on the website. Your official road test appointment with Service NSW must still be booked separately unless FirstPass explicitly states otherwise.
Your learner dashboard lets you view bookings, booking history, purchases and available support. For organisation-funded support, use your invitation to create or sign in to your account and accept the support.
Yes. Sign in to manage eligible bookings and arrange more lessons, subject to instructor availability. You can use available personal or accepted organisation-funded support for eligible bookings.
Use the instructor profile and availability tools shown during search and booking. The website displays available dates, times, and booking options based on the instructor's current profile, calendar, and service settings.
Yes. Instructor lesson pricing and any selected package pricing are shown during the booking and payment flow before checkout is completed.